Grievance Policy:

We Are Here to Help

If you are unhappy with your services or have concerns about your rights, you can report a grievance or concern at any time. We will listen, treat you fairly, and work to resolve the issue as quickly as possible. Click the Report Grievance button below to report a grievance.

Program Policy: CCI-10-A5

Standard Reference: COMAR 10.22.02.10A (5)

Policy:

Center for Community Inclusion, Inc. shall provide a grievance process for individuals with safeguards that protect against retaliatory actions for the filing of any grievance.

Procedure:

CCI, Inc. individuals shall be able to formulate and pursue grievances free from disapproval, restraint, interference, intimidation, discrimination, or reprisal;

Any Individual who wants to file a grievance shall be afforded the guidance, assistance and supports necessary to communicate and pursue the grievance in a responsible and effective manner;

The grievance shall be initiated with Program Administrator and/or Executive Director. The grievance will be properly logged in for further investigation;

If the Program Administrator is unable to resolve the issue to the satisfaction of the Individual, he/she may continue up through the chain of command. This will include the Executive Director, and Board of Directors;

At any point in the process, the Individual can seek resolution from CCI, Inc. Standing Committee and if needed further outside sources utilizing the DDA system or any other State resource available, any advocate available;

CCI, Inc.'s Standing Committee shall be the final arbitrator of any grievance    brought by or against an Individual, although any Individual dissatisfied with the decision of the Committee may pursue the matter through systems available for such purpose outside of CCI, Inc.;

Should the issue remain unresolved, CCI, Inc. shall assist the Individual in accessing the State's advocacy and protective agency;

Each individual grievance shall be documented by the Standing Committee and a copy forwarded to the Executive Director;

Documentation of grievance shall be maintained in Individual's file;

No clause of this policy shall be construed or used to limit an Individual's private and privileged communication with his/her parents, guardian, or legal representative.